We currently ship Australia-wide and to New Zealand.

If you’re located outside Australia or New Zealand and would like to purchase from YTG OFFROAD, please email our team at ytgoffroadsales@gmail.com before placing your order. We’ll let you know if shipping to your location can be arranged and provide you with a shipping quote.

We do not offer exchanges for incorrect sizing or change of mind, so please check sizing carefully before placing your order.

If your item arrives damaged or faulty, please contact us within 7 days of delivery at ytgoffroadsales@gmail.com with your order number and clear photos of the issue.

If the item is confirmed to be faulty, we’ll arrange a replacement where stock is available, or a refund if a replacement is unavailable.

Please note that faulty items must not have been worn or used to be eligible for a return.

Delivery times vary by location. Here's the breakdown:

Order Fulfilment: Orders are processed monthly. Expect dispatch within three weeks, depending on stock.

• Shipping: All orders are shipped from Perth via Australia Post.
  
  Within Australia: 7-10 business days (may take longer for regional areas).
  International: 14-21 days.

You’ll receive a tracking number once your order ships.

Once your order has been dispatched, you’ll receive tracking information so you can follow its delivery progress.

If your order has not arrived within 30 days of dispatch, please email ytgoffroadsales@gmail.com with your order number so we can look into it for you.

If your parcel is returned to us due to an incorrect address, failure to collect, or unsuccessful delivery, a $15 reshipping fee will apply to have your order sent again.

Pre-order items have an estimated turnaround time of 4–6 weeks.

Please keep this timeframe in mind before ordering, particularly if you need your order by a specific date.

Pre-order items are not eligible for exchanges or refunds, including for incorrect sizing or change of mind. Please check the size guide carefully before ordering.

If you’re unsure about sizing, contact us at ytgoffroadsales@gmail.com before placing your order and we’ll be happy to help.