FREE SHIPPING on orders over $20
Zip & AfterPay available on orders over $150
All orders are shipped monthly from Perth, WA to fit around our busy schedules.
Pre-Orders & POD
- Pre-order turnaround: 4-7 weeks
- Print on demand: 3-21 business days (depending on the item & supplier)
Note: Pre-orders & POD items are not eligible for exchanges or refunds. Please check the size guide or contact us for help at ytgoffroadsales@gmail.com
Expected dispatch times are listed in the item descriptions. Please allow until that time for tracking info.
Faulty Goods:
- Exchanges/refunds only for faulty items that have NOT been used or worn.
- Provide photo evidence via email: 📧 ytgoffroadsales@gmail.com
Shipping & Delivery
Q: What’s the average delivery time?
A: Delivery times vary by location. Here's the breakdown:
- Order Fulfillment: Orders are processed monthly. Expect dispatch within two weeks, depending on stock.
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Shipping: All orders are shipped from Perth via Australia Post.
- Within Australia: 7-10 business days (may take longer for regional areas).
- International: 14-21 days.
You’ll receive a tracking number once your order ships.
Q: What’s your returns & exchange policy?
A: If your item is damaged or faulty, contact us within 7 days of delivery with a photo of the issue and your order number at ytgoffroadsales@gmail.com. We'll provide a replacement or refund if stock is unavailable.
- No exchanges for incorrect sizing or change of mind.
- Returns only apply to purchases made directly from us via email.
Q: What if my order doesn’t arrive?
- Australian Orders: If your order doesn’t arrive within 30 days, email us with your order number. If returned due to uncollected items or the wrong address, there’s a $15 reshipping fee.
- International Orders: If your order doesn’t arrive within 45 days, contact us with your order number. A $25 reshipping fee applies for returned items.
Q: What payment methods do you accept?
A: We accept Credit/Debit cards, PayPal, Afterpay, and Zip.
Zip & Afterpay available on orders over $150.
Q: Have more questions?
A: Email us anytime at ytgoffroadsales@gmail.com