Refund policy

Returns & Refunds

We want you to be happy with your YTG OFFROAD order. Our returns and refunds policy is outlined below.

 

Change of Mind & Incorrect Sizing

Please choose carefully before placing your order.

We do not offer refunds or exchanges for change of mind or incorrect sizing. We recommend checking the size guide provided on the product page before purchasing.

If you're unsure about sizing, please contact us at ytgoffroadsales@gmail.com before placing your order, and we'll be happy to help.

 

Faulty or Damaged Items

If your item arrives damaged, faulty, or develops a fault, please contact us at ytgoffroadsales@gmail.com with your order number, a description of the issue and clear photos showing the fault or damage.

We recommend contacting us within 7 days of delivery for items that arrive damaged so we can investigate the issue as quickly as possible.

Once we've assessed the issue, we'll work with you to provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Our policy does not exclude or limit any rights you may have under the Australian Consumer Law.

 

Australian Orders

If your order has not arrived within 30 days of dispatch, please contact us at ytgoffroadsales@gmail.com with your order number so we can investigate.

If your parcel is returned to us due to an incorrect or incomplete address, failure to collect the parcel, or unsuccessful delivery, a $15 reshipping fee will apply to have the parcel sent again.

 

New Zealand Orders

If your order has not arrived within 45 days of dispatch, please contact us at ytgoffroadsales@gmail.com with your order number so we can investigate.

If your parcel is returned to us due to an incorrect or incomplete address, failure to collect the parcel, or unsuccessful delivery, a $25 reshipping fee will apply to have the parcel sent again.

 

Pre-Order Items

Pre-order items are not eligible for returns or exchanges for change of mind or incorrect sizing.

Please check the relevant size guide carefully before ordering.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

 

Need Help?

For all return, refund or order enquiries, please contact ytgoffroadsales@gmail.com and include your order number so our team can assist you as quickly as possible.